Delivery Policy for Devine Interior

Effective Date: 22/01/2025

Introduction

At Devine Interior, we strive to ensure timely and reliable delivery of your orders. This Delivery Policy provides an overview of our shipping procedures, costs, and expected delivery timeframes. By placing an order with us, you agree to the terms outlined below.


1. Delivery Timeframes

  • Standard Shipping: All orders are processed and delivered within 7 to 14 business days from the date of dispatch.
  • Please note that processing times may take an additional 1-2 business days during peak periods or due to unforeseen circumstances.

2. Shipping Costs

  • A flat shipping rate of $25 (USD) or £25 (GBP) applies to all standard shipping orders.
  • The flat rate is applicable regardless of order size, weight, or destination within the serviceable areas.

3. Courier Partner

  • We have partnered with Procarrier to ensure reliable and efficient delivery of your orders.
  • Procarrier handles all aspects of the shipping process, including tracking and delivery management.

4. Tracking Information

  • Once your order has been dispatched, you will receive a tracking code via email.
  • You can use the provided tracking code to monitor the status and location of your package through Procarrier’s tracking portal.
  • If you do not receive your tracking information within 2 business days of order dispatch, please contact our customer service team for assistance.

5. Delivery Address

  • Please ensure that the delivery address provided is accurate and complete. Devine Interior is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses.

6. Delivery Restrictions

  • Our delivery services are available to addresses within our serviceable regions. If your location falls outside these areas, we will notify you and arrange an alternative solution if possible.

7. Issues with Delivery

  • If your package is delayed, lost, or arrives damaged, please contact our customer support team immediately at sales@devine-interior.com.
  • Any issues must be reported within 10 business days from the expected delivery date to allow us to investigate and resolve the matter promptly.

Contact Us

For questions or concerns related to our delivery policy or the status of your order, please reach out to us:

Devine Interior
88a, Saxon Way, Point Clear Bay, Clacton-on-Sea, Essex, CO16 8LZ, UNITED KINGDOM
sales@devine-interior.com