Refund Policy

Effective Date: 22/01/2025

At Devine Interiors Ltd, we aim to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy, we offer a straightforward refund and return process.

Return and Refund Policy Overview

You have 30 days from the date you receive your order to request a return or refund.

To initiate a return, please contact us at:

  • Email: sales@Devine-Interior.com
  • Address: Devine Interiors Ltd, 88a Saxon Way, Point Clear Bay, Clacton-on-Sea, Essex, CO16 8LZ, UNITED KINGDOM

Eligibility for Returns and Refunds

  1. Conditions for Returns:
    • The item must be returned in its original condition, unused, and with all original packaging and tags intact.
    • Proof of purchase, such as an invoice or order confirmation, is required.
  2. Non-Returnable Items:
    • Items that are damaged due to misuse or negligence.
    • Custom or personalized products, unless faulty.

Return Process

  1. Contact us at sales@Devine-Interior.com to request a return authorization.
  2. Once authorized, ship the item back to:
    Devine Interiors Ltd, 88a Saxon Way, Point Clear Bay, Clacton-on-Sea, Essex, CO16 8LZ, UNITED KINGDOM
  3. Customers are responsible for return shipping costs, except in cases of defective or incorrect items received.

Refund Process

  • Refunds will be processed once the returned item is received and inspected.
  • If approved, the refund will be issued to the original payment method within 7-10 business days.
  • Shipping fees are non-refundable, except for cases of defective or incorrect items.

Damaged or Faulty Items

If your item arrives damaged or defective:

  1. Notify us at sales@Devine-Interior.com within 7 days of receiving your order.
  2. Please include a description of the issue and any relevant photos.
  3. We will arrange for a replacement or refund based on your preference.

Contact Us

If you have any questions or require further assistance, please contact us at:

  • Email: sales@Devine-Interior.com
  • Address: Devine Interiors Ltd, 88a Saxon Way, Point Clear Bay, Clacton-on-Sea, Essex, CO16 8LZ, UNITED KINGDOM

Thank you for choosing Devine Interiors Ltd. We appreciate your trust and are committed to delivering an exceptional experience.