Privacy Policy for Devine Interior

Effective Date: 22/01/2025

Introduction

Devine Interior (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information in compliance with the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect the following types of personal data:

1.1 Personal Identifiers

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • IP address

1.2 Commercial Information

  • Records of purchased products or services
  • Payment information (processed via secure third-party providers)

1.3 Internet/Technical Information

  • Browser type and version
  • Device identifiers
  • Cookies and usage data

1.4 Other Information

  • Communication preferences
  • Feedback and survey responses

2. How We Use Your Information

We use your personal data to:

  1. Provide and deliver products and services.
  2. Process transactions and send notifications.
  3. Improve website functionality and user experience.
  4. Conduct analytics and research.
  5. Comply with legal obligations.
  6. Send marketing communications (with your consent where required).

Retention Periods

Order and Billing Information7 yearsLegal compliance (e.g., tax obligations).
Account InformationAs long as the account is active or 2 years after inactivity.Service provision and user convenience.
Marketing DataUntil you withdraw consent or unsubscribe.Promotional purposes.
Customer Support Inquiries2 yearsService improvement and record-keeping.
Legal or Dispute Resolution DataRetained until the matter is resolved and legal requirements are met.Protect legal interests.

3. Legal Bases for Processing (GDPR Compliance)

Under GDPR, we process your data based on the following legal grounds:

  • Consent: When you have given explicit consent (e.g., for marketing emails).
  • Contractual Obligation: To fulfill a contract, such as delivering a product.
  • Legal Obligation: To comply with applicable laws and regulations.
  • Legitimate Interest: For purposes such as improving our services or preventing fraud.

4. Your Rights

4.1 Rights Under GDPR

If you are in the European Economic Area (EEA), you have the following rights:

  1. Right to Access: Obtain confirmation of whether we process your personal data and access it.
  2. Right to Rectification: Request correction of inaccurate or incomplete data.
  3. Right to Erasure: Request deletion of your personal data.
  4. Right to Restrict Processing: Limit the processing of your data under certain conditions.
  5. Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.
  6. Right to Object: Object to data processing based on legitimate interests or for direct marketing.

4.2 Rights Under CCPA

If you are a California resident, you have the following rights:

  1. Right to Know: Request details about the personal data we collect and how we use it.
  2. Right to Delete: Request deletion of your personal data.
  3. Right to Opt-Out: Opt-out of the sale of personal data (if applicable).
  4. Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights.

To exercise your rights under GDPR or CCPA, please contact us using the information provided below.

5. How We Protect Your Information

We implement appropriate technical and organizational measures to secure your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include encryption, secure storage, and access controls.

6. Sharing Your Information

We do not sell your personal data. However, we may share your data with:

  1. Service Providers: To facilitate our services (e.g., payment processors, delivery partners).
  2. Legal Authorities: If required by law or to protect our rights.
  3. Business Transfers: In the event of a merger, acquisition, or sale of assets.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  1. Enhance website functionality.
  2. Analyze usage patterns.
  3. Provide personalized content.

You can manage your cookie preferences through your browser settings or by using cookie management tools available on our website.

8. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of these external sites and recommend reviewing their policies.

9. International Data Transfers

If you are accessing our services from outside the United Kingdom, your data may be transferred to and processed in countries with different data protection laws. We ensure appropriate safeguards are in place to protect your data.

10. Children’s Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal data from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The “Effective Date” at the top indicates when the latest changes were made. We encourage you to review this policy regularly.

12. Contact Us

If you have any questions or wish to exercise your rights, please contact us at:

Devine Interior: info@devine-interior.com